Lead Software Trainer and Implementation Consultant

Thatcham, Berkshire (Hybrid)

Circa £40k per annum

Permanent

Your New Role

Our client are looking for a friendly, organised and confident individual to join their team as a Lead Software Trainer and Implementation Consultant. The company provides admissions software to independent schools, helping them manage the process of handling applications from prospective pupils. In this role, you will learn how the software works and teach school staff how to use it effectively. You will work closely with schools to understand their current admissions processes and help set up the software to meet their needs. This will involve checking data, making sure the system is set up correctly, testing that everything works as expected and supporting schools as they start using the platform. You will deliver training both online and in person, adapting your approach to suit people with different levels of IT knowledge. You will also create training guides, keep customers informed of progress and deadlines, and work closely with the company's technical team to resolve any issues that arise. Essentially, you will help schools move onto the new system and make sure they feel confident using it.

Ensuring Your Success

Ideally, you will have experience working in an independent school, particularly within admissions or registration, and understand how schools manage applications. Experience delivering software training or helping people learn new systems would also be beneficial, although previous software implementation experience is not essential. You will be confident learning new technology and explaining it clearly to others, including those who may not be particularly confident with IT. Strong communication and customer service skills are essential, as you will be working directly with school staff and building relationships with different customers. You will also need good attention to detail, particularly when checking information and making sure data is accurate. Being organised and able to manage several projects and deadlines at once is important, as is having a patient, practical and proactive approach to your work. You will take responsibility for your tasks and see them through to completion.

In Return

This is an excellent opportunity to join a company that provides software solutions to independent schools, in a varied role combining customer support, training and project coordination. You will have the opportunity to develop your software knowledge, work closely with schools and help customers improve the way they manage their admissions processes. The role would suit someone who enjoys working with people, solving problems and helping others learn, with the opportunity to develop their skills in software training and implementation.