Customer Service Advisor

Swindon

Initial 3 months, with view to extend

£13.45ph

Your New Role

Our client are looking for a friendly and caring Customer Service Advisor to join their team in Swindon on an initial three-month contract. You will be the first point of contact for customers who need help, making sure their questions and problems are dealt with quickly and fairly. You will speak to customers by phone, email, live chat and letter, and will need to listen carefully and understand their situation. You will gather information, look into complaints and make fair decisions based on the facts. You will also keep clear and accurate records of customer conversations and the actions taken to help them. Working with other teams will be an important part of the role, as you will help resolve problems and look for ways to prevent the same issues happening again. You may also need to direct customers to other teams or organisations if they need further support.

Ensuring Your Success

Ideally, you will have previous experience in a customer service role, preferably within a regulated or customer-focused environment. You will have experience dealing with complaints, difficult situations or customer issues and be confident speaking to people by phone and in writing. You will need to be a good listener, have strong communication skills and be able to understand different customer needs. You will be comfortable looking into problems, gathering information and making fair decisions. Experience using CRM or case management systems would also be useful. Most importantly, you will be patient, understanding and able to deal with sensitive conversations in a calm and professional way.

In Return

This is a great opportunity to join a supportive customer service team in Swindon on an initial three-month contract. The role offers an hourly rate of £13-£14 and will give you the opportunity to build your customer service experience within a professional and regulated environment.