Technical Analyst

Felixstowe (On-site/Hybrid) | 12 month contract

Start: ASAP

Are you an experienced Technical Analyst with a strong background in infrastructure support, system administration and technical troubleshooting? We’re working with a major organisation in the logistics sector who are looking for a hands-on Technical Analyst to join their in-house IT team.

What you’ll be doing:

• Providing 2nd and 3rd line support across core infrastructure systems
• Supporting and maintaining Windows Server, Active Directory, and Linux systems (Red Hat, Oracle Linux, CentOS)
• Administering system software, databases, and storage platforms (SAN/NAS)
• Managing access controls and ensuring compliance with security protocols
• Troubleshooting across networks, storage, and applications
• Supporting change and upgrade initiatives across infrastructure and software
• Working closely with the Security & Architecture function on design and implementation of systems

What you’ll bring:

• Solid experience in a technical support or infrastructure analyst role (5+ years)
• Strong Windows and Linux OS experience — including scripting (PowerShell / Shell)
• Understanding of database administration and storage planning
• ITIL Foundation qualification or equivalent service delivery understanding
• Excellent problem-solving skills and proactive approach to system issues
• Great communication skills with the ability to liaise with both technical and non-technical stakeholders