Customer Service Auditor

Circa £400 per day (Inside 35)

Swindon (Hybrid) / Remote

Initial 3 Months with view to extend

Your New Role

Our client is a national financial services organisation who are seeking an outcome tester to review customer communications and assess actions and their impacts on customers. Responsibilities include conducting quality audits against risk based compliance, delivery the key insights back to the business areas. The role requires someone who will report all findings clearly with data-backed recommendations, collaboration is another key aspect of this role working with a variety of teams to understand and meet all standards. You will document all cases accurately to ensure precise tracking and improvements.

Ensuring Your Success

Ideally, you will have previous outcome testing experience with the ability to hit the ground running. Having a strong analytical mindset and being decisive is essential to this role. Excellent interpersonal skills is with the ability to engage with complex stakeholders is key, you must be able to present, negotiate and influence effectively. Financial Services experience is a must, with good knowledge of consumer duty. You will have worked previously in an FCA regulated environment.

In Return

Other than a strong day rate, you will be working within one of the UKs most prestigious organisations. Hybrid working is also on offer.