Claims Progression Specialist

Swindon

Initial 6 months, with view to extend

Your New Role

As a Claims Progression Specialist, you'll be responsible for managing customer cases from initial notification through to resolution, ensuring each case progresses efficiently while delivering an exceptional customer experience. Acting as the main point of contact throughout the process, you'll liaise with customers, suppliers and internal teams to provide regular updates, resolve queries and minimise delays. You'll manage multiple cases simultaneously, ensuring service level agreements are met, maintaining accurate records and using internal systems to monitor progress. This is a fast-paced role that requires excellent organisation, attention to detail and the ability to build strong relationships with a variety of stakeholders.

Ensuring Your Success

To be successful in this role, you'll have previous experience in a customer service, claims, case management or coordination environment where you've managed workloads and communicated effectively with customers and stakeholders. You'll be highly organised, able to prioritise competing tasks and remain calm under pressure while delivering a first-class service. Strong communication skills, a proactive approach to problem-solving and confidence using multiple IT systems are essential. Experience working to service level agreements and handling customer complaints or escalations would be advantageous, as would proficiency in Microsoft Office, particularly Excel.

In Return

You'll join a supportive and collaborative team that is committed to delivering outstanding service and investing in the development of its people. This is an excellent opportunity to build your career within a well-established organisation, with ongoing training, opportunities to develop your skills and clear progression pathways. In addition to a competitive salary, you will have the opportunity to work in an environment where teamwork, customer satisfaction and continuous improvement are highly valued.