Job Title: Retail Onboarding Analyst

Job Type: Initial 3 months with view to extend

Location: Swindon

Key Responsibilities

Customer Affordability & Review

• Review customer applications to assess affordability for a vehicle lease.
• Investigate declined applications and manage appeal cases, gathering supporting information.
• Verify details such as income, mortgage or rental payments, and other financial commitments.

Customer & Partner Communication

• Handle approximately 60–70 incoming email queries daily, providing accurate and timely responses.
• Make and receive calls to clarify application details, explain decisions, or request additional documentation.
• Build relationships with personal lease customers, retailers, and internal stakeholders.

Data & Process Management

• Accurately record and update customer information in Arval’s systems.
• Ensure all onboarding steps are completed in line with compliance and quality standards.
• Work collaboratively with credit and operations teams to ensure smooth application progression.