Finance Administrator

Location: Swindon

Salary: £14.85ph

Position Summary

The Finance Administrator is responsible for managing business-to-business (B2B) and corporate-focused accounts through manual outbound collections activity (NDOD). The role ensures that outstanding balances are recovered in a timely manner, while maintaining accurate records, analysing aged complaints (over 90 days), and ensuring that all RFRs (Reason for Refusal) are recorded. This role requires a detail-oriented professional who can balance effective debt recovery with strong client relationship management.

Key Responsibilities

• Ensure all RFR (Reason for Refusal) details are accurately recorded in the system for audit and tracking.
• Analyse complaints aged over 90 days, identifying root causes, barriers to resolution, and next steps.
• Track and manage old and unresolved complaints, ensuring proper escalation and closure.
• Engage directly with corporate clients to negotiate repayment plans, settlements, or dispute resolutions in line with company policies.
• Maintain a professional and customer-focused approach when dealing with high-value or sensitive accounts.
• Monitor account performance, prepare reports on overdue balances, and provide insights on risk exposure.
• Collaborate with internal teams (Credit, Legal, Complaints, and Customer Success) to resolve escalated issues.
• Ensure compliance with all regulatory requirements, company policies, and ethical collection practices.
• Consistently achieve collection and complaint resolution targets.