Job Title: Administrator

Salary: £13- £14ph

Location: Newbury (Hybrid)

The Administrator will provide efficient, accurate, and timely administrative support to the department, ensuring smooth day-to-day operations. This role plays a key part in maintaining service quality and meeting customer expectations.

Key Responsibilities

• Process documentation
• Update and maintain databases, ensuring data accuracy and integrity.
• Liaise with internal teams (e.g. sales, customer service, operations) to support the full lifecycle.
• Handle incoming queries via email or phone and provide administrative support to resolve issues.
• Support the production and distribution of reports, agreements, and customer communications.
• Monitor SLAs and KPIs and escalate issues when needed.
• Assist with invoicing, contract creation, and documentation control.
• Provide excellent internal and external customer service.
• Perform ad hoc administrative tasks as required by the team or manager.